The field is a plain text area. Formatting such as bold, lists, or links is not supported in the current version.
Add custom booking terms
Custom booking terms let you add salon-specific rules or legal text that customers must read and accept before they can complete a booking. When you add custom terms, customers see them on your public booking terms page and must check a mandatory agreement box during online booking. You can also choose to include your custom terms in booking confirmation emails.
How custom booking terms work
Your custom terms appear in addition to Taimli’s standard booking terms. They are shown on a dedicated public page and inside the online booking flow. Each customer booking stores a snapshot of the exact terms the customer accepted, along with the acceptance time. You can optionally include the same terms in confirmation emails so customers have a copy of what they agreed to.
Custom terms are limited to 5,000 characters. If you leave the field empty, customers only see a non-mandatory note linking to the standard terms, unless online prepayment applies to their booking and requires acceptance.
Add your custom booking terms
Open Settings from the sidebar.
Find the Custom booking terms field.
Enter your text. This can include salon policies, cancellation rules, health disclosures, or any other information you need customers to agree to. The helper text reads: Add extra booking rules customers must agree to before booking. These are shown at the top of your public booking terms page.
Decide whether to include the terms in confirmation emails. Check Include custom booking terms in confirmation emails if you want customers to receive the full text in their booking confirmation email. The helper text for this option reads: Keep this off for long terms unless customers need the full text in their confirmation email. This checkbox is only available after you have entered custom terms.
Save your changes.
If you later clear your custom terms, the confirmation email checkbox is automatically turned off.
What customers see
Public booking terms page
Your salon has a public booking terms page at /terms/your-salon-slug. When custom terms are set, the page shows a Salon specific terms section at the top, followed by the standard terms below. The page title is Booking Terms. When online prepayment may apply to a booking, the page also shows a generated Prepayment section with the amount and refund rules, see Explain prepayment terms to booking customers.
Online booking flow
When custom booking terms are active, or when online prepayment may apply to the booking:
During the customer information step, a mandatory checkbox appears with the text I agree to the booking terms.
The words "booking terms" link directly to your public terms page so customers can review them.
Customers cannot proceed until they check the box.
If they try to continue without checking it, the error message reads: You must agree to the booking terms to continue.
When custom terms are not set, the booking flow still shows a non-mandatory note: By confirming, you agree to the booking terms. This links to the standard terms page, but customers can complete the booking without an explicit checkbox.
Booking confirmation emails
When Include custom booking terms in confirmation emails is enabled, the confirmation email includes a Booking terms section with the custom text. The section only appears when the checkbox is on and the terms field is not empty.
For customer bookings, the email uses the exact terms snapshot that was accepted at the time of booking. For admin-created bookings, if no snapshot exists, the email falls back to the salon’s current custom terms.
How bookings store term acceptance
For customer-created bookings, Taimli saves a snapshot of your custom terms at the moment the booking is made. This snapshot is stored with the booking record, along with the exact time the customer accepted the terms. If your terms change later, the historical snapshot remains attached to the original booking.
Admin-created bookings and imported bookings do not store a custom terms snapshot.
Edit or remove custom booking terms
Open Settings.
Update or clear the Custom booking terms field.
Save your changes.
Clearing the field automatically disables the confirmation email option. Customers then see only the standard non-mandatory note, unless online prepayment requires them to accept the booking terms.
Common questions
Can I use formatting in custom booking terms?
Do custom terms replace the standard booking terms?
No. They appear in addition to the standard terms. The public page always shows both sections, with your salon-specific terms listed first.
What happens if I change my custom terms after a customer has already booked?
Each customer booking stores a snapshot of the terms that were current at the time of booking. Future bookings will use the updated terms. Existing bookings keep the original snapshot for reference. Confirmation emails for customer bookings also use the original snapshot.
Do staff bookings require term acceptance?
No. When a staff member creates a booking in the admin calendar, the custom terms acceptance step is skipped and no snapshot is stored. If confirmation emails are enabled for custom terms, admin bookings will show the salon’s current terms in the email.
What’s next
If you also want to collect extra information from customers during booking, such as allergies or preferences, see Custom booking fields. To control who can access your booking page, see Require a PIN Code for Your Booking Page.
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