The field is a plain text area. Formatting such as bold, lists, or links is not supported in the current version.
Add custom booking terms
Custom booking terms let you add salon-specific rules or legal text that customers must read and accept before they can complete a booking. When you add custom terms, customers see them on your public booking terms page and must check a mandatory agreement box during online booking.
How custom booking terms work
Your custom terms appear in addition to Taimli’s standard booking terms. They are shown on a dedicated public page and inside the online booking flow. Each customer booking stores a snapshot of the exact terms the customer accepted, along with the acceptance time.
Custom terms are limited to 5,000 characters. If you leave the field empty, the mandatory acceptance step is removed and customers only see a non-mandatory note linking to the standard terms.
Add your custom booking terms
Open Settings from the sidebar.
Find the Custom booking terms field.
Enter your text. This can include salon policies, cancellation rules, health disclosures, or any other information you need customers to agree to.
Save your changes.
The helper text on the field reads: “Extra booking rules customers must agree to before booking.”
What customers see
Public booking terms page
Your salon has a public booking terms page at /terms/your-salon-slug. When custom terms are set, the page shows a Salon specific terms section at the top, followed by the standard terms below. The page title is Booking Terms.
Online booking flow
When custom booking terms are active:
During the customer information step, a mandatory checkbox appears with the text I agree to the booking terms.
The words “booking terms” link directly to your public terms page so customers can review them.
Customers cannot proceed until they check the box.
If they try to continue without checking it, the error message reads: You must agree to the booking terms to continue.
When custom terms are not set, the booking flow still shows a non-mandatory note: By confirming, you agree to the booking terms. This links to the standard terms page, but customers can complete the booking without an explicit checkbox.
How bookings store term acceptance
For customer-created bookings, Taimli saves a snapshot of your custom terms at the moment the booking is made. This snapshot is stored with the booking record, along with the exact time the customer accepted the terms. If your terms change later, the historical snapshot remains attached to the original booking.
Admin-created bookings and imported bookings do not store a custom terms snapshot.
Edit or remove custom booking terms
Open Settings.
Update or clear the Custom booking terms field.
Save your changes.
Clearing the field removes the mandatory acceptance step from the online booking flow. Customers will then see only the standard non-mandatory note.
Common questions
Can I use formatting in custom booking terms?
Do custom terms replace the standard booking terms?
No. They appear in addition to the standard terms. The public page always shows both sections, with your salon-specific terms listed first.
What happens if I change my custom terms after a customer has already booked?
Each customer booking stores a snapshot of the terms that were current at the time of booking. Future bookings will use the updated terms. Existing bookings keep the original snapshot for reference.
Do staff bookings require term acceptance?
No. When a staff member creates a booking in the admin calendar, the custom terms acceptance step is skipped and no snapshot is stored.
What’s next
If you also want to collect extra information from customers during booking, such as allergies or preferences, see Custom booking fields. To control who can access your booking page, see Require a PIN Code for Your Booking Page.
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