Rebooking Notifications
Rebooking notifications automatically email customers who haven't visited your salon in a while, encouraging them to book their next appointment. You control the timing and can enable or disable the feature at any time.
How It Works
Once enabled, the system checks hourly for customers who meet all of these conditions:
Their most recent completed appointment was at least the number of days you selected (21, 30, 45, 60, or 90 days)
They have no upcoming confirmed appointment
They have given email marketing consent
They haven't already received a rebooking email for this inactivity cycle
When all conditions are met, the customer receives one email with a link to book. The subject line is "Time to book your next visit" and the heading reads "Ready for your next visit?"
This is a one-time email per inactivity period, not a recurring campaign. Once a customer receives a rebooking email, they won't get another until after their next completed visit.
Enable Rebooking Notifications
Go to Booking Settings
Scroll to Notification Settings
Find Rebooking notifications
Check the box to enable the feature
Select how many days after a customer's last visit to send the email (21, 30, 45, 60, or 90 days)
Save your changes
The setting takes effect immediately. Customers who already meet the eligibility criteria will receive their email within the next hour.
Eligibility Details
Email Marketing Consent Required
Only customers who have opted in to email marketing receive rebooking notifications. If a customer hasn't given consent, they're automatically excluded from this flow.
Upcoming Appointments Block the Email
If a customer already has a confirmed appointment scheduled, they won't receive a rebooking email, even if they meet the time threshold. This prevents awkward messages to customers who have already booked.
One Email Per Cycle
When a customer receives a rebooking email, the system records the timestamp and the booking that triggered it. They won't receive another rebooking email until after their next completed appointment starts a new inactivity cycle.
What Customers See
The email includes:
A personalized greeting
A "Book appointment" button that links to your booking page
A "Manage email preferences" link at the bottom so customers can update their consent
Disable Rebooking Notifications
To turn off the feature:
Go to Booking Settings → Notification Settings
Uncheck the rebooking notifications box
Save
Any emails already queued will still be sent, but no new customers will be added to the queue.
Tips
Choose timing that matches your service cycle — Haircuts might warrant 21 to 30 days, while specialty treatments could use 60 to 90 days
Combine with good availability — Make sure you have open slots before enabling, so customers can actually book when they click through
Consent matters — Customers control their email preferences. You can't force a rebooking email to someone who hasn't opted in
Distinct from appointment notifications — Rebooking emails are separate from the automatic confirmations, reminders, and cancellation notices you already send for booked appointments. See Managing Appointments and Email and SMS appointment notifications for details on those.