Viewing waitlist requests
Salon staff can review the customers waiting for an earlier appointment in the salon waitlist, opened from Insights. The page is read-only and shows active requests only: you search, review the request details, and create a matching calendar opening, and Taimli notifies the customer automatically.
Open the waitlist
The waitlist is reached from Insights, not the sidebar; there is no Waitlist item in the navigation menu.
In your salon admin dashboard, open Insights.
In the Waitlist impact section, click View waitlist.
The waitlist page opens with the customers currently waiting for an earlier appointment.
What the waitlist shows
Each row lists the customer's name and email, the requested services, the worker (or Auto-assign or Unassigned), the preferred times, the status Waiting, and when the customer joined. Entries are limited to your salon, and requests whose preferred dates are all in the past are not shown.
Search by name or email
Type a customer's name or email into the Search by name or email box to narrow the list. Results are ordered newest first.
Who sees which requests
Owners, admins, and staff with salon-wide Insights access see every waitlist entry for the salon. Other workers see only the requests assigned to them.
Act on a request
The page has no buttons to book, assign, or contact a customer directly. To accommodate a request, create a matching opening in the calendar for the requested service, worker, and preferred time. Taimli notifies the customer automatically when the opening matches. See Calendar Overview for creating and managing openings.
Related Articles
Waitlist for Customers - how the waitlist works from the customer's side
Insights and Statistics - the waitlist metrics behind the View waitlist link